Staff Augmentation

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Lexmark Enterprise Software (Perceptive/ImageNow) Staff Augmentation

“We’ve been working with Shamrock Solutions for all of our ImageNow professional services needs for several years now and couldn’t be happier.”

Ryan Hoagland, Director of Information Technology, Red Coats, Inc.

All companies are trying to do more with less staff members, which can make it challenging to get the most from Lexmark enterprise software (formerly Perceptive Software and ImageNow). Several years ago, the product only had one server and a simplistic client, making it easy to use and administer. But once the platform expanded and your process and content management project grew, more knowledge and resources were needed. Sound familiar?

Some of our larger customers have dedicated IT/IS teams to support thousands of users, but no bandwidth to do expansions, version upgrades and custom development needed to keep their project moving forward. Our smaller customers have one administrator who’s often spread thin across five different applications, which is again a bandwidth issue. We also see situations in which your original administrator is no longer in that position anymore. As a result, you’re left trying to support the software without anyone knowing how to do basic admin tasks like adding a user or doc type, let alone perform the more complex work needed to keep your end users happy.

We can help you in all of these situations. From short-term to long-term contracts at discounted rates, whether you have 25 users or 100,000, we have the right solution for you. Let us help you get the most from your enterprise content management system by:

  • Monitoring ticketing systems
  • Assisting with project management
  • Managing upgrades and expansions
  • Handling requests from end-users
  • Training new administrators

These are just a few of our many staff augmentation services, which our customers tell us make a real difference to their companies.

Contact us today to discuss how we can help you make your Lexmark enterprise software investment a similar success