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  • The Lost Art of Software Support and 5 Tips for Better Customer Service

    In the digital age we live in today, software applications are increasingly becoming part of our everyday lives, both from a personal and professional perspective. From apps on a phone to software tools used in the business world to programs that run vital medical equipment in hospitals, technology is literally everywhere. One aspect of this pervasiveness that is often overlooked …. Read More

  • Winning at Work with Team Sports

    Team sports have gotten a bad rap recently. You’ve probably seen articles bashing an over-emphasis on putting your kids in too many activities, and shows like the HBO documentary Trophy Kids showcases the kind of psychotic sideline behavior that makes us all reluctant to be one of those sports parents. Of course, some people do push their kids too hard …. Read More

  • 7 Things I Wish I’d Known at the Start of my Sales Career

    When you’re a rookie salesperson right out of college, you’re invariably confident in your ability to take over the world. After all, you’ve got this freshly minted degree from a good school, boundless energy and a solid work ethic. But like Ryan Howard in the classic episode of Office titled “The Initiation,” you need to recognize that actually, you have …. Read More

  • 10 Ways to Improve Customer Satisfaction

    In the increasingly competitive growing marketplace, companies of all kinds and sizes are trying harder than ever before to make themselves standout. From flashy online ad campaigns to blitzing social media to pulling crazy PR stunts, organizations will seemingly go to almost any lengths to get ahead of their competitors. But beyond the hype, there is a simple way to …. Read More

  • 7 Ways to Bridge the Gap Between Sales and Development

    In many organizations, there’s a profound disconnect between the sales and project management departments. Of course no salesperson in their right mind wants to tell a customer “no” or keep them waiting longer than necessary for a project to begin, but it’s no use for your sales team to promise the Earth if the development team can’t deliver it. Every …. Read More